about our services
MALORY INVESTMENTS SERVICES LIMITED		369 Clarkston Road GLASGOW Tel: 0141 637 6735 G44 3JG Fax: 0141 637 8540
1. The Financial Services Authority (FSA, www.fsa.gov.uk)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
Insurance
b	We offer products from a range of insurers for Term Assurance, Critical Illness Cover, Permanent Health Insurance, Private Medical Insurance, Accident Sickness and Unemployment, Premium Protection, Building & Contents, Personal General and Commercial General Insurance contracts.
Mortgages
b	We offer mortgages from the whole market.
3. Which service will we provide you with?
Insurance
b	We will advise and make a recommendation for you after we have assessed your needs for Term Assurance, Critical Illness Cover, Permanent Health Insurance, Private Medical Insurance, Premium Protection, Accident Sickness and Unemployment.
b	You will not receive advice or a recommendation from us for Building & Contents, Personal General and Commercial General Insurance contracts. We will only introduce you to Berkeley Alexander Ltd. You will then need to make your own choice about how to proceed.
Mortgages
b	We will advise and make a recommendation for you after we have assessed your needs.
4. What will you have to pay us for our services?
Insurance You have the option of either:
b	A fee. OR
b	No fee. We will be paid commission from the insurer
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
Mortgages You have the option of either:
b	No fee. We will be paid commission from the lender. OR
b	An hourly fee only will be charged of £100 for an Independent Financial Adviser, £80 for a Mortgage Adviser and £50 for Administration for all work undertaken. For full details of this charge please refer to the Fee Agreement. .
You will receive a key facts illustration when considering a particular mortgage, or further information about a particular home reversion scheme, which will tell you about any fees relating to it.
Refund of fees If we charge you a fee, and your mortgage or insurance does not go ahead, you will receive:
b	No refund if you decide not to proceed.
5. Who regulates us?
Malory Investment Services Limited is an appointed representative of IN Partnership the trading name of The On-Line Partnership Limited which is authorised and regulated by the Financial Services Authority. The On-Line Partnership Limited FSA Register number is 192638. MALORY Investments Ltd’s permitted business is to advise on, arrange or bring about transactions in Mortgages, Protection and Insurance. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 020 7676 1000. Home Reversion schemes are not regulated by the FSA.
6. What to do if you have a complaint
If you wish to register a complaint, please contact us: · In writing: The Compliance Director, IN Partnership, On-Line House, 50-56 North Street, Horsham, West Sussex, RH12 1RD. · By phone: Telephone 01403 214200 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service does not consider complaints about home reversion schemes.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance
	Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Mortgages and home reversion schemes
	Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000. Home reversion schemes are not covered by the Financial Services Compensation Scheme.
Further information about compensation scheme arrangements is available from the FSCS.
Message from the Financial Services Authority Think carefully about this information before deciding whether you want to go ahead. If you are at all unsure about which lifetime mortgage or home reversion scheme is right for you, you should ask your adviser to make a recommendation. Please remember that home reversion schemes are not regulated by the FSA.